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3 Steps to Achieving Awesome Customer Service

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.

~ Jeff Bezos, Amazon.com

As the driving force behind the e-commerce giant said, making our customers’ experience a little better each and every day (while throwing a killer party) is what our award-winning team does best. It’s safe to say we’re serious about service. Customer service is in our DNA and is the foundation our entire company is built upon. Excellence, Integrity and Service are the pillars of our core values and “providing extraordinary service…” is in the first line of our mission statement.

What makes our customer service so extraordinary? What’s the method behind the madness? We caught up with a few SUPPLY.com party animals to uncover why our customers love shopping with us and why a rewarding career at SUPPLY.com starts with service.

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From mission control, Aimee Shallenberger heads up our Customer Service team.

1. Make a great first impression.

In the fast-paced world of tech/e-commerce, first impressions can make or break your business. You often only get one shot at getting it right and the stakes are pretty high. Luckily, our Customer Service team knows how to make a great first impression to our customers. It doesn’t take long for customers to discover how enthusiastic, hardworking and diligent our team is.

Brandon Clayton, customer service rep on path to Account Manager and ultimate “party host” summed up his approach to problem solving by stating, “People want to do business with people they like.”

It just so happens, people want to work with people they like too. Serving as the front door to SUPPLY.com, our Customer Service team is not only where problems get solved, but it’s also the entry way for growth across our team.

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 Always on point, Brandon is ready to help customers find the perfect products.

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Former teacher, Corie Plott schools the team with her product knowledge.

2. Act Like a Human from Planet Earth

Hello. If you’re reading this, chances are you’re a human… So, act like one!  Our team is empathetic and takes genuine interest in our customers and solving their problems. We even like to have a little fun from time to time!

Customer service rock star, Corie Plott said, “So many times I hear customers say, ‘I can’t believe you called me back’. That’s what makes our team so special, we actually care.”

Humans are unique, diverse and some even have a funny way of saying y’all. For recent University of South Carolina grad Collin Baxter, working with people from all over the country is a real treat. “I have a lot of fun working with people from every corner of the country. In any given day of work I get to form a relationship with a person of a completely different background, lifestyle and personality,” said Baxter.

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With his eyes on the prize (Yup, that’s an Atlanta United FC pennant) Collin is an important part of the team.

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Have a question? Kevin Bolen has the answer.

3. Solve the Problem

At the end of the day, actually solving a customer’s problem is the name of the game. It seems pretty straightforward, but with everything else our customer service team does well, helping our customers is our specialty. From processing orders over the phone to tracking orders and more, our team is committed to making happy customers.

Customer Service Rep Kevin Bolen said, “I enjoy being a part of the solution for our customers. I know that at the end of my shift, I made a difference to the customers I was able to assist.”

Plott added, “The ability to advance and grow has been my favorite part about being on the Customer Service team. This company truly is a ‘rocket ship’ that is growing rapidly and they want you to be a part of it. If you put the work in, there are endless opportunities with SUPPLY.com.”

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Former Yellow Jacket, Jacob Coleman keeps the team buzzin’!

With thousands of five-star reviews on Reseller Ratings, being a Google Trusted Store, and earning the Houzz Best in Service for 2016 and 2017, we can talk the talk and walk the walk. So, who’s ready to party?

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Interested in getting on a rocket ship and witnessing your career grow faster than Rick Bobby’s Wonder Bread car on the Talladega asphalt? Join our Customer Service team by applying on our Careers page or send an email to work@supply.com.

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