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Customer Service Representative

SupplySays SUPPLY.com

About SUPPLY.com

Located just outside of Atlanta, SUPPLY.com is a rapidly-growing e-commerce company that is revolutionizing the archaic plumbing supply industry. How? Our award-winning team of customer service experts and sales rock stars utilize cutting-edge technology and old-fashioned elbow grease in everything we do. We work hard, celebrate wins, and build something great every day.

About the Role

As a Customer Service Rep, you ensure that our customers have a delightful, frictionless experience. You serve as a trained product expert, responsible for providing product information on the kitchen and bath fixtures in our online catalog.

You Will

  • Answer inquiries from customers by researching, locating, and providing helpful information
  • Sell additional services by recognizing up-sell opportunities and explaining new features
  • Keep customer database up-to-date by entering relevant information from calls
  • Maintain product knowledge by participating in educational opportunities provided by SUPPLY.com
  • Be friendly and professional at all times

You Have

  • Strong working knowledge of Microsoft Office (we’re a tech company; no surprises here)
  • Excellent written and verbal communication skills
  • Rock solid organizational and multitasking skills
  • Hustle, grit, and an ability to adapt
  • It would be awesome if you also have:
    • Experience working with plumbing and lighting supplies
    • A history of success in the service or retail industries

You’ll Get

  • Access to our profit sharing and 401(k) initiatives, and health benefits (medical, vision, and dental)
  • A supportive work environment where your opinion is valued
  • Relaxed dress code (no dry cleaning bills)
  • Quarterly brewery visits (we want to try all the tasty brews in the Atlanta area)
  • Thursday Thank Yous: free lunches and fun activities every Thursday, courtesy of SUPPLY.com
  • Super discounted gym membership at the nearby megacomplex

Are you ready to build something great? Apply below!

 

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